FAQ

F.A.Q

Know more about our pet care services, doctors and how we work for your loving pet.

All puppies must be vaccinated at 6 weeks, 9 weeks and 12 weeks of age with a standard 5-in-1 vaccination. All kittens must be vaccinated at 8 weeks and 12 weeks of age with a standard 3-in-1 vaccination. Both puppies and kittens must be vaccinated against Rabies at 12 weeks of age, with an initial booster given at 16 weeks.
It is advisable to keep your puppy indoors until he/she is done with the first 2 series of vaccinations
It is advisable to have all pets not intended for breeding, sterilised. Dogs and cats can be spayed/neutered at any age from 6 months going forward. Sterilisation prevents unwanted offspring. In female animals it prevents serious and potentially fatal conditions such as  pyometra (infection of the uterus). It can also prevent some cancers such as testicular tumours in males and mammary tumors in females. In addition, unwanted male behaviour such as severe territorial aggression in dogs and spraying in tom cats is also reduced by neutering.
Talk to your veterinarian about how to care for your older pet and be prepared for possible age-related health issues. Senior pets require increased attention, including more frequent visits to the veterinarian, possible changes in diet, and in some cases alterations to their home environment.
Call our emergency number for any form of emergency. Keep the following in mind before bringing the pet to the hospital:

  1. Do not feed the pet
  2. If you suspect poisoning, attempt to bring the source or package of the offending poison
  3. If the pet is bleeding, apply firm pressure to the area with a clean towel or bandage
  4. Handle gently, with a blanket or towel if necessary, because pets may behave unpredictably when in pain
This is an outdated method as there are much better and affordable alternatives today. Feeding bones can cause fractures of teeth,  gastrointestinal disorders, pancreatitis, dog fights, intestinal and oesophageal obstructions etc. Our staff can advise you on alternatives.
Diets can be divided into two groups; premium diets such as Eukanuba, Royal Canin and Hills, and others that are usually available at supermarkets or pet shops. Premium diets provide your pet with the best quality diet that is fully balanced, has the best quality ingredients, is prepared according to a consistent formula and is very concentrated so you have to feed less to achieve more. Different breeds and ages need different diets so please ask our staff what the best food for your dog is.
There is no specific age for this procedure. Some pets get microchipped at 6-8 weeks and some at desexing when under general anaesthetic (less pain). The microchip needle is bigger than an average
needle so some pain may be experienced, but every pet is different.
Most of the time, if you suspect that your dog is overweight, it is. A dog with a normal body weight should have a visible waistline with no excessive fat over the rib cage. It should be easy to feel the ribs under the skin. Body weight chart recommendations should only be used as a rough guide.
No. Ringworm is ambiguously named. It is not actually a worm but a fungal disease and as such it has a different type of treatment. Ringworm is a disease of young and debilitated animals and usually
presented as one or more circular patches of hair loss. Ringworm is contagious to humans so diagnosis must be prompt and accurate.
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